Active TeleCare Solutions Limited
Effective Date: June 17, 2024
1. Background
Welcome to Active TeleCare Solutions Limited. We are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services.
This policy sets out the terms and conditions under which Personal Data held by Active TeleCare Solutions Limited will be processed for the purpose of ensuring compliance with the General Data Protection Regulation (‘GDPR’) and associated legislation. Any processing of data must comply with the provisions of this Regulation.
2. Personal Data
What is personal data? Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological genetic, mental, economic, cultural or social identity of that natural person”.
3. Purpose
The processing of personal data is necessary for the purpose of providing the Services to Active TeleCare Solutions Limited’s service users of in accordance with the terms of the Relevant Contracts between the Parties.
The term of this agreement shall be the same as the term of the Relevant Contracts (including any extension periods) and this agreement shall terminate upon the termination of the Relevant Contracts provided that any provision in this agreement which expressly or by implication is intended to come into force or continue in force on or after termination of this agreement shall remain in full force and effect.
For the avoidance of doubt, this agreement shall continue until the last surviving Relevant Contract between the Parties expires or is terminated.
4. Processing
Processing means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
5. Personal Data Breach
Personal Data Breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data transmitted, stored, or otherwise processed.
6. Services
Services means telecare and monitoring provided by Active TeleCare Solutions Limited under the terms of any current or Relevant Contracts (Agreement for the provision of telecare and monitoring services). The processing of personal data is necessary for the purpose of providing these Services.
7. Personal Data We Process
The Personal Data provided will relate to the following categories of data subjects:
- Service users
- Services users’ emergency contacts or next of kin
- Service users’ Doctor
The Personal Data to be processed may include:
- Names
- Gender
- Phone number(s)
- Email address
- Date of Birth
- Age
- Address
- Location data
- Next of Kin / Emergency contact(s) (name, phone number(s))
- Doctor’s name and contact details
8. Use, Disclosure and Publication
Active TeleCare Solutions Limited take the security of your personal information seriously and use reasonable administrative, technical, and physical measures to protect your personal data from unauthorised access, use, or disclosure.
We will process Personal Data purely for the Purpose and will not retain or process the Personal Data for any other purposes.
We warrant that the Personal Data shall not at any time be copied, broadcast, or disseminated to any other third parties, except in accordance with this agreement.
The Personal Data will only be retained in order to carry out the Purpose and will be retained for a period of two years after the expiry or termination of the Relevant Contracts unless:
a) the service user, by written instructions indicates otherwise; or,
b) required by law to keep for a specified period.
9. Confidentiality
Active TeleCare Solutions Limited shall not use or divulge or communicate to any person (without the prior written authority of the service user) any Personal Data obtained, which it shall treat as private and confidential and safeguard accordingly.
Active TeleCare Solutions Limited may disclose Personal Data to the extent permitted by law, by any governmental or other regulatory authority, or by a court or other authority of competent jurisdiction provided that, as far as it is legally permitted to do so, it gives the service user as much notice of the disclosure as possible.
Active TeleCare Solutions Limited shall be responsible for:
a) ensuring the reliability of any employees, workers, or agents or those of any sub-contractor who have access to any Personal Data; and,
b) ensuring that those persons receive training in the GDPR, confidentiality, security, and the care of Personal Data.
10. Security of your personal information
Active TeleCare Solutions Limited is registered with the Information Commissioner’s Office as a Data Controller and Processor, ensuring the highest levels of data protection for those who rely on us for assistance.
Active TeleCare Solutions Limited warrants that it will:
a) having regard to the state of technological development and the cost of implementing any measures, take appropriate technical and organisational measures against the unauthorised or unlawful processing of Personal Data and against the accidental loss or destruction of, or damage to, Personal Data to ensure a level of security appropriate to:
- the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction, or damage; and,
- the nature of the data to be protected.
b) take reasonable steps to ensure compliance with those measures; and,
c) discharge its obligations under this agreement with all due skill, care, and diligence.
All inbound and outbound calls to our alarm receiving centre are recorded and performance levels are constantly monitored to ensure we always deliver the highest levels of customer care.
11. Legal basis for processing Personal Data
We process your personal data on the following bases:
Contractual Necessity: To perform our contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: To pursue our legitimate interests, such as improving our products and services, marketing, and fraud prevention.
Consent: When you have given us explicit consent to process your information for a specific purpose.
12. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact details.
These legal terms (Isle of Man law applies), and the Isle of Man courts will settle disputes between you and Active TeleCare Solutions Limited, (Active TeleCare Solutions Limited/us/we), and you agree to them when you order our service.
13. Website
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications that you have specifically requested;
(h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require any, or all, of these marketing communications from us by following the unsubscribe link or instructions provided in any email we send);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;
(k) and where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We may collect, store, and use the following kinds of personal information:
(a) We may also collect information on how the website is accessed and used. This data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
The website contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites.
14. Alarm Receiving Centre Privacy Policy
Please see https://appello.co.uk/privacy-statement/ for the privacy policy of our 24/7 monitoring centre.
15. Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this privacy policy will be effective when they are posted on this page. Your continued use of our services after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
16. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Active TeleCare Solutions Limited
Anchor Down, Bride Road, Ramsey, Isle of Man, IM8 3UN.
Tel. (07624) 460520
Email: info@activetelecare.im
Thank you for choosing Active TeleCare Solutions Limited. We are committed to ensuring your privacy and protecting your personal data.